All orders are processed within 2-3 business days, excluding weekends and holidays. In case of high order volume, there might be slight delays, but we'll ensure your order is shipped as soon as possible. Please allow additional transit days for delivery. Backordered items will be shipped as soon as they become available. For shipping and order inquiries, please feel free to contact us via email at mail@dyna.ca or call 905-761-3309.

For international destinations, orders will be shipped via Canada Post or FedEx from our manufacturing facility in Concord, Ontario. Please allow 3-5 business days for order processing.

Returns: International orders are non-refundable, and all sales are final. By placing an order on our website, all international customers agree to these terms.

Order Shipping: When your order is placed, we will contact you via email within two business days with the final shipping estimate. You will be notified of the final shipping cost before your order is processed, which may result in an additional charge or refund. We will not ship an order internationally without your private approval and payment of the final shipping charges.

For all international shipments, DynaMetro uses Canada Post or FedEx. Due to the daily fluctuation in exchange rates, all price quotes will be given in U.S. dollars only. Shipping costs do not include duty, tax, or brokerage fees.

International orders are shipped only when all ordered items are in-stock to eliminate a second shipping charge.

Order payment: Orders with a total value (including shipping) less than USD$500 may be paid by credit card. Orders that exceed USD$500 must pay via TTF/Wire transfer before shipment.