All orders are processed within 2-3 business days, excluding weekends and holidays. In case of high order volume, there might be slight delays, but we'll ensure your order is shipped as soon as possible. Please allow additional transit days for delivery. Backordered items will be shipped as soon as they become available. For shipping and order inquiries, please contact us at 905-761-3309.

We ship via Canada Post, FedEx, and Purolator, depending on the destination and selected shipping option.

Estimated delivery times are:

• Standard Shipping: 2–7 business days
• Expedited Shipping: 1–4 business days
• Remote Areas: Delivery times may vary

Please note that delivery times are estimates and may be affected by weather conditions, carrier delays, or high shipping volumes.

Shipping costs are calculated at checkout based on your location, package weight, and selected shipping method. Any applicable taxes will be calculated in accordance with Canadian tax regulations.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this to monitor your shipment directly through the carrier’s website.

Shipping Address

Customers are responsible for ensuring that all shipping information is accurate and complete. We are not responsible for delays or lost shipments caused by incorrect or incomplete addresses.

Returns & Shipping Fees

If a product is returned due to customer error (including but not limited to incorrect address, refusal of delivery, or ordering the wrong item):

• The product cost and applicable taxes will be refunded once the item is returned
• Original shipping charges are non-refundable

Lost or Delayed Shipments

If your package is significantly delayed or lost in transit, please contact us. We will work with the carrier to investigate and resolve the issue as quickly as possible.

For international destinations, orders will be shipped via Canada Post or FedEx from our manufacturing facility in Concord, Ontario. Please allow 3-5 business days for order processing.

Duties, Taxes & Customs

International orders may be subject to customs duties, import taxes, and brokerage fees, which are determined by the destination country. These charges are:

• Not included in your order total
• The responsibility of the customer upon delivery

We recommend contacting your local customs office for more information on applicable fees.

Order Tracking

Tracking information will be provided once your order has shipped. Please note that tracking updates may vary depending on the destination country and local carrier.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information. We are not responsible for delays, losses, or additional fees caused by incorrect or incomplete addresses.

Returns & Refunds

All international orders are final sale and non-refundable.

We do not accept returns, exchanges, or refunds on international shipments, including but not limited to:

• Incorrect item selection
• Refused deliveries
• Undeliverable packages
• Customs-related issues

If an international order is refused or returned, any additional shipping, handling, or customs fees incurred will not be refunded.